Sobre

• Position Overview
• The vCIO Operations Coordinator serves as the operational engine behind GXA’s vCIO
• function, ensuring that client strategies, decisions, and commitments are executed with
• urgency, discipline, and consistency. This role acts as an extension of the vCIO,
• coordinating cross-functional initiatives, managing follow-ups, capturing and organizing
• client requirements, and ensuring that meetings and deliverables run seamlessly. The vCIO
• Operations Coordinator provides essential operational leadership, enforces accountability
• across teams, and translates strategic initiatives into measurable outcomes for clients.
• Core Traits & Personality
• • Highly Organized: Manages multiple clients, deliverables, and workflows with
• structure and precision.
• • Operationally Assertive: Drives accountability and ensures follow-through across
• teams.
• • Clear, Confident Communicator: Represents the vCIO in meetings and
• communicates expectations clearly.
• • Detail-Driven: Tracks commitments, maintains documentation, and ensures
• nothing falls through the cracks.
• • Professional & Client-Focused: Demonstrates maturity, sound judgment, and
• polished communication with executives and clients.
• • Calm Under Pressure: Maintains composure while managing competing priorities
• and deadlines.
• • Ownership-Oriented: Takes initiative, escalates proactively, and treats client
• outcomes as personal responsibility.
• Key Demonstrations
• • Proactive Execution: Captures action items, drives follow-up, and advances work
• without reminders.
• • Meeting Leadership: Leads meetings in the vCIO’s absence, documenting and
• tracking outcomes.
• • Urgency & Accountability: Mirrors the vCIO’s sense of urgency, ensuring
• commitments remain on schedule.• Process Discipline: Maintains structured workflows, documentation, agendas, and
• meeting cadences.
• • Executive-Level Communication: Crafts concise, polished communications aligned
• with the vCIO’s voice.
• • Cross-Functional Coordination: Collaborates effectively with Centralized Services,
• Reactive Services, Projects, Engineering, and Leadership.
• • Anticipation: Identifies risks, gaps, or delays before they become issues and
• escalates quickly.
• Responsibilities
• 1. Meeting Support & Leadership
• 2. Prepare agendas, pre-read materials, and supporting documents for vCIO and client
• meetings.
• 3. Attend meetings to capture decisions, risks, and action items; lead meetings when
• the vCIO is unavailable.
• 4. Distribute clear, accurate notes and follow-up items immediately after each
• meeting.
• 5. Action Item Tracking & Cross-Functional Coordination
• 6. Maintain a structured system for tracking commitments, owners, and due dates.
• 7. Follow up with internal teams to ensure tasks progress toward completion.
• 8. Escalate delays, risks, or blockers proactively.
• 9. Client Deliverables & Documentation
• 10.Coordinate vCIO deliverables, including IT roadmaps, QBR/SBR packages, budgets,
• risk registers, and strategic documents.
• 11.Maintain organized client documentation repositories and ensure artifacts remain
• updated.
• 12.Assist in preparing executive-ready materials and summaries.
• 13.Operational Management
• 14.Manage the vCIO’s calendar, priorities, and prep workflows.
• 15.Coordinate internal cadences and ensure recurring activities stay on schedule.
• 16. Support light project coordination where the vCIO is a stakeholder or sponsor.
• 17.Communication & Representation
• 18.Draft and send professional communication on behalf of the vCIO.
• 19. Serve as a point of contact for clients and internal teams needing clarification or
• updates.
• 20.Represent the vCIO with confidence, clarity, and professionalism.Key Results and Accountabilities
• • Meetings (with or without the vCIO present) run smoothly and produce clear
• outcomes.
• • All decisions, tasks, and action items are captured, documented, and consistently
• tracked to completion.
• • Cross-functional teams experience timely follow-up and accountability driven by
• this role.
• • vCIO deliverables are prepared accurately, on time, and with minimal rework.
• • Client experience improves through responsiveness, clarity, and consistency.
• • vCIO workload is optimized, enabling the vCIO to operate at a strategic level.
• • Documentation is always up to date, organized, and accessible.
• Qualifications
• • Experience in operations, executive support, project coordination, or client-facing
• administrative roles.
• • Strong organizational skills with demonstrated ability to manage multiple priorities
• and deadlines.
• • Excellent written and verbal communication skills; able to interact confidently with
• executives and clients.
• • Demonstrated ability to drive accountability and follow-through across teams.
• • Proficiency with productivity and documentation tools (Microsoft 365, Teams,
• Planner, SharePoint, etc.).
• • Experience supporting technical or IT environments preferred but not required.
• • High emotional intelligence, discretion, and professionalism.