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Job Summary: The contact center representative will contribute to building great customer experience moments by providing a world-class service via inbound and outbound calls. The representative will own the resolution to last mile delivery problems, assuring customer satisfaction throughout this phase of the logistics journey. This is a great opportunity for individuals who enjoy working in a collaborative team environment, have strong verbal and written communication skills, can generate genuine connections with customers and are passionate for customer experience. Key Responsibilities: * Provide world-class customer experience via inbound and outbound calls. * Resolve last mile delivery logistics problems, assuring customer satisfaction. * Coordinate communication between customers, delivery teams, stores and/or warehouses. * Meet customer service KPIs targets. *Comply with additional activities assigned such as Proof of Delivery Tracking, chat, email or case assignment. * Demonstrate loyalty to the A.P. Moller – Maersk Group Core Values and Character. Requirements: * English Level C1 required * High School Diploma or equivalent required (bachelor’s degree preferred). * Minimum 2 years of contact center experience preferred (knowledge in retail is a plus). * Customer Service and/or direct call handling experience. * Last Mile logistics and/or transportation industry knowledge preferred. * Ability to work standard work shift between 5AM – 12 AM (Mex) and have flexibility to work holidays and weekends. * Ability to go to office in hybrid model (3 times a week) if scheduled between 7am to 7pm; if outside of that timeframe, it is work from home. Technical Skills and Competencies: * Excellent MS Office proficiency (Excel, Word, and Outlook). * Sel-motivated and independent work style. * Ability to work successfully across organizational lines. * Good verbal, written, and presentation skills. * Ability to communicate efficiently and provide precise details. * Organizational and time management skills (multi-tasking and prioritizing). * Customer-focused and solutions-oriented. If you are excited about this opportunity and have the skills we are looking for, we encourage you to apply now and join our team in revolutionizing the logistics industry! Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com. A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.