Sobre

MINIMUM QUALIFICATIONS

• * Bachelor’s degree in Science, Technology, Engineering, Mathematics, or
• equivalent practical experience.
• * 5 years of experience troubleshooting technical issues and advocating for
• customer needs, including experience in database administration and
• architecture patterns (e.g., high-availability, primary/replica setups).
• * Experience reading or debugging code (e.g., Python, Java, Shell) and working
• with SQL (MySQL, PostgreSQL) and NoSQL (MongoDB) databases, including bucket
• storage (GCS, etc).
• * Ability to communicate in English fluently to interact with regional
• customers and stakeholders.

PREFERRED QUALIFICATIONS

• * Experience with virtualization and containers (Docker, containers),
• Kubernetes, image repositories, container tooling (docker client, kubectl).

• * Experience writing and executing SQL queries against large datasets and log
• files, to troubleshoot technical issues and analyze usage patterns.
• * Experience with In-depth Network Troubleshooting, including collecting and
• reading packet captures.
• * Knowledge of System/Network Administrator for Linux/Unix or Windows systems
• (from Kernel to Shell and beyond, file systems and client-server protocols).
• * Knowledge of core data structures and concepts: HTTP Protocol, Web
• frameworks, and common Web Technologies.

ABOUT THE JOB

• The Google Cloud Platform team helps customers transform and build what's next
• for their business — all with technology built in the cloud. Our products are
• developed for security, reliability and scalability, running the full stack from
• infrastructure to applications to devices and hardware. Our teams are dedicated
• to helping our customers — developers, small and large businesses, educational
• institutions and government agencies — see the benefits of our technology come
• to life. As part of an entrepreneurial team in this rapidly growing business,
• you will play a key role in understanding the needs of our customers and help
• shape the future of businesses of all sizes use technology to connect with
• customers, employees and partners.

• Our Technical Solutions Developers step owns our key customer issues in addition
• to providing level two support to our other support teams. You will be a part of
• a global team that provides 24x7 support to help customers seamlessly make the
• switch to Google Cloud.

• In this role, you will troubleshoot technical problems for customers with a mix
• of debugging, networking, system administration, updating documentation, and
• when needed, coding/scripting. You will make our products easier to adopt and
• use by making improvements to the product, tools, processes and documentation.
• Our Technical Solutions team is driven by customers and you will help drive the
• success of Google Cloud by understanding and advocating for our customers
• issues.

• Google Cloud accelerates every organization’s ability to digitally transform its
• business and industry. We deliver enterprise-grade solutions that leverage
• Google’s cutting-edge technology, and tools that help developers build more
• sustainably. Customers in more than 200 countries and territories turn to Google
• Cloud as their trusted partner to enable growth and solve their most critical
• business problems.

RESPONSIBILITIES

• * Work as part of a team of engineers/consultants that globally ensure 24 hour
• customer support. This will include a need to sometimes work non-standard
• hours/shifts, and may include weekends as needed.

• * Manage the customer’s problem through effective diagnosis, resolution, or
• implementation of new investigation tools to increase productivity for
• customer issues on Google Cloud Platform products.

• * Act as a consultant and subject matter expert for internal stakeholders in
• Engineering, Sales, and customer organizations to resolve technical
• deployment obstacles and improve Google Cloud.

• * Develop an in-depth knowledge of Google's product technology and underlying
• architectures by troubleshooting, reproducing, determining the root cause for
• customer reported issues, and building tools for faster diagnosis.

• * Work closely with Product and Engineering teams to improve the
• supportability, products, and interact with Site Reliability Engineering
• teams to drive high-quality production.