Sobre

MINIMUM QUALIFICATIONS

• * Bachelor’s degree in Science, Technology, Engineering, Mathematics, or
• equivalent practical experience.
• * 5 years of experience troubleshooting technical issues, triaging customer
• needs, and advocating for solutions. Experience in utilizing web services,
• APIs, HTTP, and various architecture patterns.
• * 5 years of experience applying code comprehension and debugging in Java, C++,
• Python, etc. in environments virtualized and orchestrated with Kubernetes.
• * Ability to communicate in English fluently to interact with regional
• customers and stakeholders.

PREFERRED QUALIFICATIONS

• * 5 years of experience in technical consulting on supporting large enterprise
• customers with high service-level agreement requirements.

• * 5 years of experience with the following: Web Tech, Systems Administration,
• Developer Operations, Networking, Kubernetes.
• * Experience with cloud computing (i.e., certifications, internships,
• coursework, etc.) and debugging workload issues across large-scale,
• multi-node environments.
• * Experience working in public cloud (e.g., GCP) services and infrastructure.

• * Experience with exploratory kernel debugging and performance analysis of
• containerized systems.

• * Experience in Computer Networking (e.g., TCP/IP, Routing, Load balancing,
• etc.), with an understanding of basic web technologies (e.g., HTTP, HTML,
• DNS, TCP, etc.).

ABOUT THE JOB

• Our Technical Solutions Engineers own important customer issues and manage
• customer tests, in addition to providing support (including level two support)
• to our other support teams. In this role, you will be a part of a global team
• that provides support to help customers seamlessly make the switch to Google
• Cloud. When customers cannot resolve issues themselves, your job is to ensure
• that we have the necessary tools and processes to resolve the issue. You will
• troubleshoot technical problems for customers with a mix of debugging,
• networking, system administration, updating documentation, and when needed,
• coding/scripting. You will make our products easier to adopt and to use by
• making improvements to the product, tools, processes, and documentation. Our
• Technical Solutions Engineering team is focused on customer needs, and you will
• help drive the success and business growth of Google Cloud by understanding and
• advocating for our customers’ issues and challenges.
• Google Cloud accelerates every organization’s ability to digitally transform its
• business and industry. We deliver enterprise-grade solutions that leverage
• Google’s cutting-edge technology, and tools that help developers build more
• sustainably. Customers in more than 200 countries and territories turn to Google
• Cloud as their trusted partner to enable growth and solve their most critical
• business problems.

RESPONSIBILITIES

• * Work as part of a team of engineers/consultants that globally ensure 24-hour
• customer support. This will include a need to sometimes work non-standard
• hours/shifts, and may include weekends as needed.

• * Manage the customer’s problem through effective diagnosis, resolution, or
• implementation of new investigation tools to increase productivity for
• customer issues on Google Cloud Platform products.

• * Act as a consultant and subject matter expert for internal stakeholders in
• Engineering, Sales, and customer organizations to resolve technical
• deployment obstacles and improve Google Cloud.

• * Work with customers on their production Google Kubernetes Engine (GKE)/Anthos
• deployments to resolve issues and achieve product readiness, availability,
• and scale.

• * Develop an understanding of Google Cloud's GKE/Anthos product technology and
• underlying architectures by troubleshooting, reproducing, and determining the
• root cause for customer reported issues, building tools, and faster
• diagnosis.