Sobre

Job Overview

• The Team Lead -- Claims Review is responsible for supervising a
• multidisciplinary team of claims reviewers, estimators, and support personnel to
• ensure timely, accurate, and compliant claims processing in alignment with
• federal regulations and program requirements. This role serves as the primary
• point of escalation and quality assurance for assigned claims, supporting
• continuous training, technical accuracy, and exceptional customer service.

Key Responsibilities/Accountabilities

• * Supervise day-to-day work of claims reviewers and technical staff, ensuring
• timely claim assignments and balanced workload distribution
• * Interpret and apply federal regulations, policy guidance, and claims
• procedures to ensure compliance
• * Monitor the accuracy and quality of claims reviews, flag inconsistencies, and
• enforce corrective actions where necessary
• * Provide coaching, feedback, and refresher training to ensure team proficiency
• in claims systems and regulations
• * Coordinate with SMEs, site inspectors, and government stakeholders to resolve
• technical or policy-based claim issues
• * Maintain organized tracking and reporting of team progress, deliverables, and
• escalated matters
• * Serve as the escalation point for claimants and internal staff, helping
• resolve conflicts, documentation issues, and compensation determinations
• * Support the quality control process by collaborating with QC personnel on
• rework and compliance issues
• * Participate in system of record input, document uploads, and workflow
• management
• * Provide technical advisement to team members and ensure adherence to program
• training and data integrity requirements
• * Positively and professionally represent the Claims Office in all claimant and
• FEMA-facing interactions

Basic Qualifications

• * High School Diploma required
• * Associate or Bachelor's degree preferred
• * Formal training in supervision, emergency management, or project coordination
• preferred
• * A minimum of ten (10) years of combined experience in claims/case processing
• roles including customer service, data entry, reviewing, and evaluating
• disaster-related losses
• * At least three (3) years in a supervisory or team leadership capacity
• * Prior FEMA or federally supported disaster assistance program experience is
• highly preferred
• * Ability to understand and interpret complex federal policy language,
• including relevant statutes, regulations, policies, and program guidance
• * Disaster-related knowledge and background to accurately assess losses,
• damages, repairs, and replacement costs
• * Strong interpersonal and written communication skills; able to explain
• regulations and compensation to claimants, FEMA staff, and internal teams
• * Proficiency in claims management systems, Microsoft Office Suite, and
• valuation/documentation tools used in claims workflows
• * Ability to manage team performance using effective communication; assess
• workload and delegate; accordingly, provide mentorship and technical
• guidance; resolve and escalate personnel and process issues
• * Skilled at identifying gaps in performance, providing feedback, and
• supporting training initiatives

• ABOUT APTIM
• APTIM is committed to accelerating the transition toward a clean and efficient
• energy economy, building a sustainable future for our communities and natural
• world, and creating a more inclusive and equitable environment that celebrates
• the diversity of our communities. We specialize in environmental, resilience,
• and sustainability and energy solutions, as well as technical and data
• solutions, program management, and critical infrastructure. For every challenge
• our clients face, there is an opportunity for APTIM to innovate a
• fit-for-purpose solution that will raise your organization or community to a new
• standard of excellence.

What you can expect from APTIM

• * Work that is worthy of your time and talent
• * Respect and flexibility to live a full life at work and at home
• * Dogged determination to deliver for our clients and communities
• * A voice in making our company better
• * Investment into your personal and professional development

• As of the date of this posting, a good faith estimate of the current pay range
• for this position is $33.00 to $40.00 per hour. Compensation depends on several
• factors including experience, education, key skills, geographic location of the
• position, client requirements, external market competitiveness, and internal
• equity among other employees within APTIM.

• Employee Benefits

• Aptim Environmental & Infrastructure, LLC is committed to providing an extensive
• range of benefits that protect and promote the health and financial well-being
• of our employees and their families through the APTIM Benefits Marketplace
• https://aptim.makeityoursource.com/ [https://aptim.makeityoursource.com/].

• * Medical, vision, and dental insurance: Through the marketplace, our employees
• can choose benefits from five metallic levels and 10+ carriers to find the
• right benefits that work for them in their location.
• * Life insurance
• * Short-term and long-term disability insurance
• * 401(k) APTIM offers three 401k plans through the Aon Pooled Employer Plan
• (PEP). The specific plan you are eligible for depends on the business unit
• you are in. The details of the largest plan are found here: APTIM 2025 401(k)
• Plan Features (makeityoursource.com)
• [https://aptim.makeityoursource.com/getattachment/eaa3a0a0-e46b-447b-b8b7-18f2fbf26eae/APTIM-401k-Plan-Features.pdf]
• * APTIM - Helpful Documents
• [https://aptim.makeityoursource.com/helpful-documents]
• * APTIM 2025 401(k) Plan Features
• [https://aptim.makeityoursource.com/getattachment/eaa3a0a0-e46b-447b-b8b7-18f2fbf26eae/APTIM-401k-Plan-Features.pdf]
• * Paid holidays, vacation, and sick leave (eligibility based on company policy
• and applicable law)

Watch our video

• About APTIM - In Pursuit of Better [https://www.youtube.com/watch?v=cCRFRS4ZZjg]