Sobre

Job Description To understand the SLA and ensure the deliverables on time. To manage various severity levels and Service requests. Regular follow-ups with all the stakeholders involved to ensure on time deliver. 100% Root cause for all the incidents raised. End to End analysis on all the high impacting & potentially impacting incidents. To have the clear Root cause tracked till the solution To document the knowledge base of all the critical process and functionalities. To track the workaround a…