Sobre

Job Description Summary How about becoming a maker of possible? For more than 125 years, we’ve pursued our Purpose of advancing the world of health™. We relentlessly commit to a promising future by developing innovative technologies, services and solutions, helping the healthcare community improve safety and increase efficiency. It takes the imagination and passion of all of us at BD, from the manufacturing to marketing of our products, to look at the impossible and find transformative solutions to turn dreams into possibilities – For people today, tomorrow and beyond. Become a maker of possible with us! Sr Director - ISC Customer Excellence Lead global programs /actions that support business initiatives and ensure the delivery of world-class products to our customers. Play a key role in defining and aligning actions based on critical customer complaints, focusing on technology, process, and controls improvements with a zero-defect approach. This role necessitates close collaboration with quality operations leadership to develop and align plans, reinforcing our quality blueprint and culture across our sites. Job Description Job Responsibilities Define/Align actions based on different critical customer complaints focusing on technology, process & controls improvements with zero defect mindset with global LT. Close collaboration with quality ops leadership in developing/aligning all the plans and reinforcing quality blueprint & culture across sites.   Lead the funding and resourcing of all actions with plant and cross functional global teams (GIE/Quality/R&D) to drive timely execution on sites Lead timely execution of the plan across mfg. sites coordinating with teams in plants and global teams Ensuring the roll out and harmonization of all improvement plans across sites Participate / Represent ISC in Customer Engagement governance meetings and own ISC follow ups Report out to business and functional LT on progress and escalate the deviation with mitigation plans Ensure the prioritization/alignment within ISC to ensure zero impact SQCDP/ plant performance “BD values equity in the workplace without discrimination for any disability, class, ethnicity, age, religion, gender identity or sexual orientation.” Required Skills Optional Skills . Primary Work Location MEX Cuautitlan Izcalli Additional Locations Work Shift BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.