Sobre

• Job Details
• Job Location: 340 HWY 68 - SAN JUAN PUEBLO, NM 87566
• Position Type: Full Time
• Job Shift: Any

SUMMARY

• Manages the Slot Technician department, overseeing all technical operations, staff supervision, vendor relations, inventory control, and regulatory compliance. Ensures efficient slot machine performance, timely repairs, and exceptional guest service while maintaining the integrity of gaming systems and equipment.
• ESSENTIAL DUTIES, RESPONSIBILITIES, and TASKS include the following and are to be performed within the company’s policies and procedures. Additional duties may be assigned.
• Oversees and manages Slot Technician staff, including hiring, training, scheduling, performance evaluations, and disciplinary actions.
• Develops and implements departmental policies, procedures, and best practices to ensure operational efficiency and compliance.
• Coordinates with vendors for equipment purchases, service contracts, and technical support.
• Manages slot repair parts inventory, including ordering, tracking, and budgeting.
• Reviews and analyzes system activity reports to identify trends, repair needs, and compliance issues.
• Ensures proper installation, configuration, and maintenance of all slot machines and related systems.
• Leads initiatives for new technology research, testing, and implementation.
• Acts as a liaison between the Slot Department and other departments to ensure smooth operations and communication.
• Oversees machine deliveries, installations, conversions, and removals.
• Ensures compliance with all Federal, State, and local gaming regulations.
• Verifies machine setups and large jackpot payouts in accordance with asset control procedures.
• Maintains a professional appearance and adheres to attendance and punctuality policies.
• Available for on-call duties during off-hours, weekends, and holidays as needed.
• Occasional travel required for vendor meetings, training, equipment sourcing, or off-site support.
• Maintain confidentiality of guest and member information and pertinent casino data.
• Always maintain good personal hygiene and a professional appearance.
• Compliance with punctuality and attendance policies required.
• Working independently and in a team-oriented, collaborative environment.
• Ability to successfully interact with all levels of team members and management.
• Qualifications

QUALIFICATIONS

• To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• EDUCATION and/or EXPERIENCE
• Must be 21 years of age
• High School diploma or equivalent required; technical certification or associate degree preferred.
• Minimum 2 years in a supervisory or managerial role.
• Must be able to obtain and maintain the required OOGC License.
• Must be a US citizen or provide documentation to work in the US.

SKILLS

• Strong leadership and team management skills
• Excellent organizational and inventory management skills
• Effective communication and interpersonal skills
• Proficiency in Microsoft Office Suite and slot system software
• Ability to analyze data and generate actionable insights
• Knowledge of gaming regulations and compliance standards
• Technical proficiency with slot machine hardware and software
• Ability to foster a cooperative and productive work environment

EQUIPMENT

• Microsoft Office Suite
• Slot machine diagnostic tools
• Small hand tools (screwdrivers, wrenches, etc.,)
• Miscellaneous hand tools (drills, DVV, etc.,)
• PHYSICAL DEMANDS
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The employee will be required to stand and walk for prolonged periods of time, occasionally stoop, kneel, stretch, bend, and lift, up to 25 pounds. May be required to lift over 25 pounds on occasion.
• WORK ENVIRONMENT
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Environmentally controlled office and casino floor. Evening and/or weekend hours may be necessary depending on business needs. On-call availability and occasional travel are required. Environment can be noisy and full of people.