Sobre

Job Description Responsibilities Monitor and distribute incoming tickets to ServiceDesk Agents Identify and assign priorities to incoming tickets Ensure customer service is timely and accurate based on KPIs and SLAs Maintain quality KPIs on a healthy level, conduct actions when negative trends are detected Train and support ServiceDesk Tier I agents Monitor Aged tickets and SLA violated tickets Develop daily, weekly and monthly reports on ServiceDesk team's productivity Analyze data on ticket t…