Sobre

• Job Details
• Job Location: Home Office - Albuquerque - Albuquerque, NM 87113
• Position Type: Full Time
• Education Level: 4 Year Degree
• Salary Range: $80,000.00 - $80,000.00 Salary/year
• Travel Percentage: Up to 25%
• Job Category: Restaurant - Food Service
• Visit www.FresquezCompanies.com
• Multi-Unit | Multi-State Restaurant & Hospitality Organization
• “At Fresquez Companies, we empower the lives of people by providing authentic, impactful and exceptional experiences one team member and guest at a time."
• We value our team, our customers and our community while committing to providing growth opportunities from within. We live in Limitless possibilities and encourage our team to Dare to Dream Big and achieve their career goals. Everyone is a leader at Fresquez Companies, we have the power to positively influence others through our words and actions. We are looking for friendly, hardworking team members who have Passion and Creativity to serve and who have the Courage to rise to the next level of excellence. We believe you are the CEO of your growth and success and your contribution always matters. Our restaurants are very busy therefore, being on time, responsible, dependable, and respectful of others is a must! Join our amazing team and build Trust, Collaborate and achieve your goals, One step at a time.
• Why Join Our Team?
• Competitive Pay
• Medical, Dental and Vision
• Life Insurance 20K Coverage - Company Paid
• 401(K)Referral Bonus
• PTO (Paid Time Off)
• Tuition Reimbursement
• EAP - Employee Assistance Program - Free to Team Member and Family
• Meal Discounts
• Summary
• The Senior Human Resources Manager serves as a strategic and operational HR leader for Fresquez Companies, supporting multi-unit, multi-state restaurant and hospitality operations. This role is responsible for driving HR strategy, ensuring legal compliance across jurisdictions, developing leaders, and partnering closely with Operations, Finance, and Executive Leadership to support company growth, culture, and performance.
• The Senior HR Manager oversees core HR functions including employee relations, compliance, talent development, benefits administration, performance management, and HR policy implementation, while acting as a trusted advisor to leadership and field management teams.
• Essential Functions
• The following duties are representative of the position and may vary based on business needs.
• Strategic HR Leadership
• Partner with executive leadership to align HR initiatives with organizational goals, operational performance, and company values
• Serve as a senior HR advisor to Directors, General Managers, and Operations Leadership across multiple states
• Lead and support change management initiatives related to growth, new unit openings, restructures, and operational improvements
• Employee Relations & Compliance
• Serve as the primary point of escalation for complex employee relations issues, investigations, disciplinary actions, and terminations
• Ensure compliance with all applicable federal, state, and local employment laws, including wage & hour, FMLA, ADA, OSHA, and EEO regulations
• Develop, update, and enforce HR policies, procedures, and handbooks across multi-state operations
• Partner with legal counsel as needed on claims, audits, and risk mitigation strategies
• Talent Management & Development
• Support workforce planning, recruiting strategy, and onboarding processes for management and administrative roles
• Lead performance management programs, including coaching, corrective action, and performance improvement plans (PIPs)
• Identify high-potential employees and partner with Operations to develop internal leadership pipelines
• Design and support management training, leadership development, and succession planning initiatives
• Compensation, Benefits & HR Operations
• Support compensation strategy, wage analysis, and pay practices across multiple brands and states
• Oversee benefits administration, open enrollment, and employee communications related to health, retirement, and voluntary benefits
• Ensure accurate HRIS data management, reporting, and collaboration with Payroll and Finance teams
• Monitor HR metrics and trends to drive data-informed decision-making
• Culture & Engagement
• Champion company culture, employee engagement, and recognition initiatives
• Support company-wide programs related to attendance, referrals, retention, and employee experience
• Promote consistent application of policies while balancing business needs and employee advocacy
• Other duties as assigned
• Qualifications

• Required Qualifications
• Bachelor’s degree in human resources, Business Administration, or a related field OR
• Professional in Human Resources (PHR, SPHR) SRHM-CP certification (required) and minimum of 7 years of progressive HR experience in multi-unit, multi-state organizations, preferably in restaurant, hospitality, retail, or service-driven environments
• Strong working knowledge of federal and state employment laws across multiple jurisdictions
• Proven experience handling complex employee relations matters and compliance issues
• Experience partnering with operations leadership in fast-paced, high-volume environments
• Proficiency with HRIS and payroll systems (experience with restaurant or hospitality systems preferred)
• Preferred Qualifications
• PHR-SPHR or SHRM-SCP certification
• Bilingual (English/Spanish) preferred
• Demonstrated success supporting rapid growth, new unit openings, or multi-brand operations
• Key Competencies
• Strategic thinking with strong operational execution
• High emotional intelligence and professional judgment
• Ability to influence leaders without direct authority
• Strong written and verbal communication skills
• Exceptional organization, confidentiality, and follow-through
• Data-driven decision making with a hands-on leadership style
• Work Environment & Physical Requirements
• Primarily office-based with regular travel to restaurant locations as needed
• Ability to sit, stand, walk, and use standard office equipment
• Occasional evening or weekend work based on operational needs

Work Authorization/Security Clearance

• Satisfactory completion of a pre-employment drug screening.
• Satisfactory completion of a criminal background check.

Language Ability

• Ability to read, analyze, interpret general business rules and technical procedures.
• Ability to clearly and effectively communicate information and respond to questions from management and team members.

EOE Statement

• Fresquez, Inc., Fresquez Concessions, Inc., NM Restaurant Investors Inc. DBA Village Inn, and LF Operations, LLC is an equal opportunity employer. It is our policy not to discriminate against any Employee or Applicant. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with a disability. The policy of nondiscrimination in employment includes but is not limited to, recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff or termination of employment.