Sobre

Objective

• Under moderate supervision, the Scheduling Intake Coordinator I is responsible for coordinating and managing all aspects of patient scheduling within the infusion center. This role ensures patients are scheduled accurately for labs, evaluation and management (E/M) visits (telehealth and in-office), infusions, injections, and financial assistance facilitation. This position plays a critical role in maintaining seamless communication between providers, payers, patients, and internal clinic operations to ensure timely and accurate patient care while strictly adhering to AleraCare’s scheduling policies and insurance/copay assistance requirements.
• Essential Duties
• • Schedule patient appointments for lab testing, telehealth and in office E/M visits, and drug infusion and injection treatments based on clinic availability and medication shipment dates.
• • Provide accurate appointment information, assist with rescheduling, and ensure continuity of care.
• • Assist with cancellation management and urgent rescheduling needs.
• • Contact physician offices to request missing clinical notes, lab results, or prescription refills.
• • Inform patients of insurance coverage details, out-of-pocket expenses, and secure financial assistance.
• • Enroll eligible patients in copay assistance programs and research other available financial support resources.
• • Collaborate with other intake groups, authorization, and billing teams to ensure scheduling accuracy and compliance.
• • Serves as the main point of contact for inbound telephone calls from providers, payers, and patients, routing appropriately and addressing inquiries professionally.
• • Receive and manage medication shipments from inventory within the clinic setting, adhering to company policy and safety standards.
• • Maintain accurate documentation of all communications, transactions, and patient account details.
• • Participate in departmental PI (Performance Improvement) activities as requested.
• • Follow all agency and departmental policies and procedures and ensure compliance with accrediting bodies, state, federal, OSHA, and other regulatory standards.
• Position Requirements
• Basic Qualifications
• • High school diploma or equivalent.
• • 2+ years of experience in a medical office, specialty pharmacy, infusion center, or healthcare intake setting.
• • Strong verbal and written communication skills, interpersonal relationship skills, and problem-solving ability.
• • Proficiency with EMR systems and insurance portals.
• • Knowledge of insurance benefits, prior authorization, and copay assistance program processes.
• • Excellent organizational, time management, and multitasking skills.
• Work Environment Office and clinical setting. This position will be based in a clinic environment.
• Physical Demands
• • Repetitive use of hands and fingers (e.g., computer keyboards, telephones, filing).
• • Sitting or standing for extended periods of time.
• • Normal range of hearing and vision to perform work and communicate.
• • Stooping or kneeling as needed (e.g., to access lower shelves or retrieve items from the floor).
• • Lifting and carrying loads up to 40 pounds for inventory management and clinic support.
• • Reaching above shelves.
• Educational Qualifications
• • High School Diploma or equivalent
• Work Authorization Requirements Authorized to work in the USA.
• EEO Statement
• The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.
• Other Duties Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.