Sobre

• Description
• The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech, we’re digital, nimble, connected, and united in our vision to create a better way to trade.
• We thrive on progress – for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global, and results-focused. You’ll find our 550+ team currently across 11 locations and 9 time zones.
• The Role
• As our Retention Manager, you will be responsible for retaining and growing Pepperstone’s retail client base in LATAM. You’ll reactivate dormant clients, engage active traders, and build strong relationships to enhance service and increase revenue potential. This is a phone-based role focused on delivering tailored solutions, promoting educational tools, and advising on trading strategies and market events.

Your key responsibilities will include

• Building relationships with clients across multiple channels to increase engagement and longevity
• Using industry sources and external channels to generate referrals and funding
• Securing premium clients by offering differentiated market knowledge and personal service
• Achieving sales targets
• Advising retail clients on market trends and trading strategies
• Sharing market analysis and trade opportunities to maintain client interest
• Planning and executing client events, including premium experiences
• Collaborating with internal teams (marketing, operations, risk, development) to support initiatives
• Attending face-to-face meetings and luxury client events to nurture relationships
• About You

You’ll bring

• Minimum 3 years’ experience in a similar role, ideally in phone-based sales
• Background in account management or working with high-net-worth clients
• Strong understanding of financial markets and trading strategies
• Experience with MetaTrader 4 and cTrader platforms
• Bachelor’s degree in finance, business, or related field (highly regarded)
• Fluency in English and ideally a second language
• Excellent collaboration and relationship-building skills
• Strong communication, negotiation, and conflict resolution abilities
• Critical thinking and sound decision-making
• Ability to learn quickly and coach others
• Comfort working with numbers and data
• Willingness to travel across LATAM and occasionally overseas
• Commitment to Pepperstone’s values and continuous learning
• Why You Will Enjoy Working With Us
• Competitive salary structure including company bonus scheme
• Genuinely collaborative and friendly culture
• Flexible and hybrid working
• Remote working option – work from anywhere for up to 6 weeks per year
• Ongoing personal development & learning opportunities
• Paid annual leave and paid sick leave
• 3 paid volunteering days per year & Workplace Giving Program
• Periodic recognition and reward programs for outstanding performance
• Frequent events and celebrations
• Employee Assistance Program & Wellbeing Initiatives

• More about Pepperstone
• We’re a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact. To learn even more visit https://pepperstonecareers.com
• We understand it’s important to do due diligence on a prospective employer, and see what our team is saying on Glassdoor. We respect our team members’ experiences and will never pay to remove a negative review.
• Pepperstone is an equal-opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background.
• “We are a 2025 Circle Back Initiative Employer – we respond to every applicant”.
• We will be reviewing applications as they come through, so if this is an opportunity that excites you, don't wait. Express your interest by clicking the apply button below as soon as possible.