Sobre

Job Summary

• The People & Culture (P&C) Partner, Mexico supports the full employee lifecycle for Shiji Mexico and acts as a trusted advisor and change agent to employees and managers. This role ensures compliance, operational excellence, and strong employee experience across HR processes, payroll, culture, and policy management. The P&C Partner works closely with the Director of P&C, Americas to elevate overall People & Culture operations in Mexico.

What You’ll Do

• Serve as the primary HR partner for Shiji Mexico, advising employees and managers on HR matters and Mexican labor law with sound judgment and a solutions-focused approach.
• Manage employee relations cases, including investigations, coaching, conflict resolution, and performance management, ensuring fair, consistent, and compliant outcomes.
• Lead the payroll processing in partnership with the external payroll provider and finance, ensuring accurate, compliant, and timely payroll submission.
• Develop and maintain HR policies, processes, and procedures, identifying gaps, and recommending improvements, ensuring alignment with industry best practices and compliance with statutory requirements.
• Lead the onboarding and offboarding workflows, ensuring compliance with statutory obligations and delivering seamless customer and employee experience.
• Support full life-cycle recruitment efforts, including developing job descriptions, sourcing candidates, screening/interviewing, advising on compensation, coordinating offers, and ensuring a smooth and pleasant onboarding experience.
• Partner on employee engagement, culture, communication, and recognition initiatives to strengthen Shiji’s organizational culture in Mexico.
• Maintain accurate HRIS records and prepare reports and insights to support HR operations and overall organizational needs.
• Collaborate with the Americas and Global P&C teams on regional and global initiatives, contributing to broader organization projects and priorities as required.

What You’ll Bring

• Fully bilingual in Spanish and English, with excellent verbal and written communication skills in both languages.
• Bachelor’s degree in Human Resources, Psychology, Business Administration, or a related field, or equivalent years of relevant experience.
• Minimum five (5) years of progressive HR experience in Mexico, with broad exposure across core HR functions.
• Deep knowledge of Mexican Federal Labor Law (LFT), IMSS, ISR, INFONAVIT, CFDI, and termination requirements.
• Demonstrated ability to maintain confidentiality and manage sensitive information with professionalism and discretion.
• Direct experience processing payroll.
• Experience handling employee relations matters, including investigations, performance management, conflict resolution, and terminations.
• Hands-on experience supporting recruitment, interviewing, onboarding and offboarding processes.
• Strong proficiency in HRIS platforms and Microsoft Office Suite.
• Ability to work onsite at our Polanco office at least three (3) days per week.

Nice to Have

• Experience working in a multinational and/or remote-first environment.
• Hospitality industry experience

Success Factors (Core Competencies)

• Strategic judgment and decision-making
• Ownership, initiative, and problem-solving
• Strong communication and influence
• Adaptability in a fast-paced, evolving environment
• Collaboration and relationship-building
• High integrity, confidentiality, and attention to detail