Sobre

• Description
• Performs member transactions, involving paying and receiving cash and other negotiable instruments. Posts deposits, provides account balances and related activities. Must keep accurate records of all transactions.
• Essential Duties
• Greet members in a professional and courteous manner and perform routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers and check cashing. Must keep accurate records of all transactions.
• Assist authorized members with entrance to safe deposit boxes, sell money orders, and cashier’s checks.
• Balance teller drawer at the end of shift and comply with all policy and control procedures Ensure strict adherence to established security procedures.
• Identify and suggest additional services where possible and provide routine information concerning services and direct members to appropriate departments.
• Non-essential Functions
• Other duties as assigned. May perform a variety of miscellaneous tasks including typing, filing, computer input & answering the telephone.
• Expectations
• Provide courteous and professional service by establishing positive and supportive relationships with internal and external members.
• Greet members promptly and respond appropriately to member service requests.
• Process the average # of transactions per month, established per branch.
• Maintain a monthly balancing record established by the Excessive Balancing Guidelines.
• Other expectations are summarized on Teller Performance Expectations and Measurements.
• Requirements
• Education: High school graduate or equivalent
• Experience: 6 months cash-handling experience, plus must be bondable.
• Knowledge, Skills, Abilities: Must communicate effectively with members, supervisors & co-workers. Perform minor math calculations & balance large amounts of money & negotiable instruments. Demonstrate accuracy & attention to detail and cooperative team spirit. Ability to work in a changing environment & demonstrate knowledge of basic customer service & identifying member financial needs. Ability to deal with stressful situations and to work effectively with busy member traffic and workload and display a professional appearance and good attitude.