Sobre

• Description

Job Scope

• Leads the day-to-day operations of the Credit Union’s facilities function, including maintenance, repairs, space utilization, and small- to medium-scale construction or renovation projects. Oversees a team responsible for executing operational tasks and coordinating vendor work to ensure buildings and workspaces are safe, functional, and aligned with service standards.
• Supports the planning and execution of construction and renovation initiatives by reviewing schedules, budgets, and contractor progress. Guides staff in implementing project plans, ensures compliance with permitting, building codes, and safety regulations, and addresses operational issues promptly. Coordinates with other departments to align facilities and construction activities with organizational goals.
• Essential Functions
• Lead the facilities team in daily operations, including maintenance, repairs, space planning, relocations, and minor renovations. Monitor work quality, safety, and service standards.
• Supervise, coach, and support staff, providing guidance, training, and feedback to ensure effective execution of operational and project-related tasks.
• Coordinate and monitor construction and renovation projects, including reviewing contractor schedules, budgets, and deliverables. Ensure compliance with permits, codes, and safety regulations, and escalate issues as needed.
• Serve as the primary operational contact for vendors, contractors, and internal stakeholders during assigned construction or renovation projects. Track project progress, approve routine expenditures, and recommend adjustments to meet objectives.
• Manage vendor relationships and service contracts, ensuring work is delivered according to service levels, schedules, and organizational standards.
• Respond to facility-related emergencies or urgent repairs, making practical decisions to maintain safety and operational continuity.
• Support executive management on larger construction initiatives by providing operational insights, monitoring project milestones, and ensuring that team-level tasks are completed accurately.
• Maintain up-to-date knowledge of facility management, construction practices, permitting, and compliance requirements to guide team operations and support project execution.
• Support Disaster Recovery and Business Continuity planning as it relates to facility operations, ensuring readiness of buildings, systems, and staff responsibilities during disruptions.

• Requirements

Qualifications

• Experience and Education
• 6+ years of progressively responsible experience in facilities management or building operations, including maintenance coordination, permitting processes, vendor management, and compliance with building codes and safety regulations.
• Experience working with construction, maintenance trades, or building systems (e.g., HVAC, plumbing, electrical, or automated controls).
• Experience managing vendors, service contracts, or project timelines with a focus on service quality and operational efficiency
• Experience supervising or coaching staff in daily operational activities.
• Experience supporting internal customers and maintaining operational service standards.
• Experience within a credit union, bank, or other branch-based environment preferred.
• Valid driver’s license with a satisfactory driving record; ability to maintain insurance as required.
• Bachelor’s degree in facilities management, engineering, architecture, construction management, or related field. Relevant work experience may be substituted in lieu of education.
• Professional certifications such as IFMA, GB98, or related credentials preferred.
• Leadership Competencies
• Leads with a team-first approach, providing coaching, guidance, and performance feedback to ensure operational excellence.
• Builds and maintains positive working relationships with employees, peers, vendors, and internal partners.
• Handles challenging situations with patience, professionalism, and sound judgment.
• Collaborates effectively across departments and fosters teamwork to meet operational goals.
• Communicates expectations clearly, provides timely feedback, and promotes accountability and engagement within the team.
• Knowledge
• Operational knowledge of facilities management, including maintenance, repairs, space utilization, and workplace safety. Applies this knowledge to monitor team/vendor performance, enforce standards, and coach staff effectively.
• Practical knowledge of building systems (e.g., HVAC, plumbing, electrical, automated control systems) sufficient to guide staff, review vendor work, and ensure compliance with codes and regulations.
• Solid understanding of construction and renovation processes, including project scheduling, contractor coordination, permitting, inspections, and code compliance.
• Working knowledge of federal, state, and local regulations affecting facility operations, construction projects, permitting, zoning, and safety standards.
• Understanding of vendor management, including contract administration, performance evaluation, and service-level oversight, with the ability to address issues and recommend operational improvements.
• Knowledge of operational budgeting, cost control, and resource allocation to manage team-level expenditures and support small-scale capital projects.
• Proficient with facility management software and Microsoft Office tools to plan work, track performance, analyze data, and communicate effectively.
• Awareness of credit union operations and member service principles to align facilities support with organizational needs.
• Skills/Abilities
• Ability to plan, coordinate, and monitor small- to medium-scale construction or renovation projects, ensuring completion on time, within budget, and compliant with regulations.
• Strong organizational and time-management skills, capable of balancing operational tasks and project oversight.
• Ability to train, coach, and support staff in daily operations and project-related activities.
• Effective verbal and written communication skills for interacting with staff, vendors, contractors, and internal stakeholders.
• Practical problem-solving skills for addressing operational or project issues and escalating when necessary.
• Competence in basic math and budgeting for operational and project-related cost tracking.
• Commitment to process improvement and maintaining safe, functional, and well-maintained facilities.
• Physical Requirements/Work Environment
• Ability to walk, stand, and move throughout Credit Union facilities and construction or renovation sites.
• Ability to climb stairs, ladders, or scaffolding as needed to inspect or oversee facility or construction work.
• Ability to lift, carry, or move items up to 25–50 pounds occasionally (e.g., equipment, supplies).
• Visual and auditory acuity to monitor work, read plans, and communicate effectively with staff and vendors.
• Ability to use computers, phones, and other office equipment for reporting, scheduling, and communication.
• Must be able to drive to multiple Credit Union locations or construction sites as required.
• Work may require occasional exposure to dust, noise, or temperature variations on construction or maintenance sites.
• May be required to work outside normal business hours, including evenings or weekends, to oversee projects, respond to emergencies, or support operational needs.
• Ability to perform physical inspections and walkthroughs of facilities and construction sites safely.