Sobre

We are hiring full-time Live Intake Agents to handle inbound and outbound calls for accident claimants seeking legal assistance. This is a long-term position with consistent hours, stable work, and a clear schedule. We are looking for reliable, fluent English speakers who can follow scripts, handle sensitive conversations with empathy, and manage intake tasks accurately. ⭐ Position Overview Your role will include: Calling new leads within 60 seconds of receiving them Completing a structured intake questionnaire (accident details, injuries, etc.) Making outbound calls to leads who have opted in Completing a minimum of 5 follow-up attempts per lead Assisting claimants in signing digital documents (DocuSign or similar) Recording all notes and call details accurately in the CRM Handling calls professionally and with empathy at all times There is NO cold calling — all leads are warm and expecting contact. ⭐ Work Schedule (24/7 Operation) This position requires working 12-hour shifts on a rotating schedule. Shift Options Day Shift: 7:00 AM – 7:00 PM Night Shift: 7:00 PM – 7:00 AM Rotation We operate on a 3–4 rotation, meaning: Week 1: Work 3 days Week 2: Work 4 days (then repeat) Weekend Requirement You must be available for weekend rotation. You will NOT work every weekend — shifts rotate. Some weeks you will work weekends, some weeks you will not. This is a true 24/7 intake operation, so flexibility is important. ⭐ Compensation Starting $3.50 per hour + commission Paid weekly through Upwork Long-term, stable employment Opportunities for performance-based bonuses ⭐ Requirements Applicants MUST have: Excellent English speaking & listening skills Strong communication, patience, and empathy Ability to follow scripts exactly as provided Ability to handle long 12-hour shifts Quiet home workspace Reliable high-speed internet USB headset with microphone Laptop or desktop computer ⭐ Preferred (Not Required) Call center experience Customer service or dispatcher background Experience handling US clients CRM or intake software experience ⭐ To Apply Please include: A short voice sample (30–60 seconds) A brief description of your call center or customer service experience Whether you prefer Day Shift or Night Shift Confirmation that you can work weekends on rotation Confirmation that you can work 12-hour shifts This role is ideal for you if: You want stable, long-term work You have strong English and a calm, friendly tone You can follow procedures correctly You are dependable, punctual, and professional