Sobre

Job Summary

• Provide security detail as outlined in the post orders and establish working
• relationships with customers, local law enforcement and fire departments.
• Security personnel will always perform job duties with a constant awareness of
• surroundings, making note of all activity that takes place in the assigned area.
• Security Officers must maintain a professional image and always demonstrate
• excellent customer service.

Basic Functions

• * Control of entrances and movement of pedestrian and vehicle traffic.
• * Patrol of buildings and perimeters.
• * Escort of material and personnel.
• * Inspection of security and fire exposures.
• * Special assignments.

Responsibilities

• Duties may vary depending on department size, organizational structure,
• geographic location and post assignments. Reasonable accommodations may be made
• to allow for certain ADA requirements. Overall general function of officers is
• to provide security detail as described below (Note: duties may vary depending

on post orders)

• * Be on time and report to post in full uniform.
• * Maintain professional image that includes greeting customers, visitors and
• employees in a polite and friendly manner.
• * Be proactive in knowing all revisions to post orders and general information
• distributed by the customer and AFS.
• * Patrol physical property or maintain fixed post position, being diligent to
• report any suspicious activity and investigate accidents and criminal acts.
• * Monitor cameras or equipment in a continuous fashion as outlined in the post
• orders.
• * Maintain a working knowledge of all emergency policies, procedures and
• regulations to be able to respond to alarms, incidents and emergency
• situations.
• * Complete Daily Activity Reports, Log Book entries, Incident Reports and all
• relevant reports related to job assignment.
• * Make recommendations to management on better safety and loss prevention
• processes as identified during daily routine.
• * Have knowledge of any life safety systems, fire panels, CCTV system computer,
• and other such equipment to complete job assignments. Ensure continuous and
• safe operation of all elevators and access doors. Know authorized contractor
• personnel who are responsible for maintenance and upkeep of equipment.
• * Ensure training and compliance guidelines are met as outlined by AFS and
• other agencies regulating the customer / market.
• * Communicate on a daily basis with Security Supervisor any new Security Issues
• or changes that need to be considered or implemented.

Skills and Abilities

• * A security officer is to be honest, alert and well-disciplined as the
• custodians of employee and customer property and safety.
• * Constant and dedicated vigilance.
• * Strong customer service skills, exemplifying Andy Frain Services Mission
• Statement.
• * Ability to be a hands-on, results oriented employee, handling multiple
• priorities simultaneously.
• * Ability to facilitate progressive change, work as part of a team and follow
• directions.
• * Work with a sense of urgency.
• * Strong oral and written communications skills.

• This description portrays in general terms the type and level(s) of work
• performed and is not intended to be all-inclusive, nor the specific duties of
• any one incumbent. Andy Frain Services reserves the right to modify, supplement,
• delete or augment the duties and responsibilities specified in the position
• description, in the Company's sole and absolute discretion. Duties other than
• those expressly specified may be assigned from time to time.
•  
• Qualifications

• JOB DESCRIPTION

JOB SUMMARY

• Supervision of all employees assigned to the Security department, with full
• responsibility for their performance management. Manage and oversee all assigned
• areas to maintain a safe environment for all employees, vendors, and personnel.
• Support all areas in their security needs and be an integral part of the
• facility's needs. Establish working relationships with local police and fire
• departments, as well as with facility reports and others. Demonstrates and
• abides by Andy Frain Services' Core Values and the operating principles set
• forth, while maintaining 100% compliance with all staff training. Observes and
• reports activities and incidents, providing for the security and safety of
• client property and personnel. Supervisors must maintain a professional image
• and demonstrate strong leadership skills.

• This position will be event-based as needed.

• ESSENTIAL FUNCTIONS

• * The functions listed describe the business purpose of this job. Specific
• duties or tasks may vary and be documented separately. The employee might not
• be required to perform all functions listed. Additional duties may be
• assigned, and functions may be modified, according to business necessity.
• * Employees are held accountable for successful job performance. Job
• performance standards may be documented separately and may include functions,
• objectives, duties, or tasks not specifically listed herein.
• * In performing functions, duties, or tasks, employees are required to know and
• follow safe work practices and to be aware of company policies and procedures
• related to job safety, including safety rules and regulations. Employees are
• required to notify superiors upon becoming aware of unsafe working
• conditions.
• * All functions, duties, or tasks are to be carried out in an honest, ethical,
• and professional manner, and to be performed in conformance with applicable
• company policies and procedures. In the event of uncertainty or lack of
• knowledge of company policies and procedures, employees are required to
• request clarification or explanations from superiors or authorized company
• representatives.

• 1. Performs the duties of a Security Officer in accordance with post orders and
• company policy.

• 2. The delivery of quality service and positive interaction with our customers
• is critical to the completion of all the tasks within this job description. The
• ability to greet all visitors, vendors, and employees while continuously
• maintaining the standards of excellence in presentation and professionalism.
• This is also a requirement of your staff.

• 3. Provide lead direction at assigned client site(s); to enforce security/safety
• programs and ensure that post orders are followed, that established rounds are
• completed, and that adequate reports and logs are filed daily and weekly.

• 4. Develop and implement security procedures and compliance with facility
• policies and procedures and applicable state and federal laws. Maintain a
• working knowledge of all emergency policies, procedures, and regulations;
• respond immediately to emergency alarms or calls for help, determine course of
• action, notify appropriate authorities, and assist as needed.

• 5. Staff is to ensure the continuous and safe operation of all elevators and
• access doors is critical. Maintain contact with authorized personnel/contractors
• who are responsible for the maintenance and upkeep of said devices.

• 6. Equipment operation will include the use of portable radios, telephones, copy
• and fax machines, computers, and tools. This includes making daily inspections
• of all vehicles assigned to the job site and noting any damage so that repairs
• can be handled immediately, thus maximizing the use of the units at all times.

• 7. May counsel and discipline personnel as appropriate; seek advice from company
• management or designated representatives as appropriate; meet personally with
• employees and document counseling and disciplinary actions.

• 8. Assists in the training of Security Officers and Shift Lead Officers, and
• reviews post orders, ensuring that Guards have competent knowledge of
• assignments.

• 9. Communicate with the Operations manager daily and weekly regarding account
• performance and Security Guard performance. Communicate daily and weekly
• regarding security and safety issues/changes that need to be implemented.

• 10. Assists in the submission of payroll and personnel information to the
• company as designated.

• 11. In conjunction with company management or designated company
• representatives, acts to ensure adequate security coverage of all posts.

• 12. Inspects posts as scheduled and meets with Staff to outline tasks and
• responsibilities. Ensure that Staff sign in and out for their scheduled shifts
• accurately for every shift.

• 13. Meets with client representatives as scheduled or as needed to provide
• assurance that all security requirements are being met and to provide quality
• customer service.

• 14. Carry out other duties as assigned by the Director of Security and
• Operations Manager.

• MINIMUM QUALIFICATIONS AT ENTRY

• Additional qualifications may be specified and receive preference, depending
• upon the nature of the position.

Education/Experience

• * High School Diploma and/or equivalent; Associate's Degree.
• * Bachelor’s degree in a related field or equivalent combination of education
• and experience
• * Minimum 2 years of prior experience in loss prevention, life safety, CCTV
• systems, and access computer systems.
• * One year (1yrs) of which must be in the capacity of a supervisory position
• within the Security Industry.
• * State Guard License is required.
• * CPR and First Aid Certification is a plus.

Competencies (as demonstrated through experience, training, and/or testing)

• * Must be able to meet and continue to meet any applicable state, county, and
• municipal licensing requirements for Security Officers.
• * Must be able to meet and continue to meet requirements for specific skills,
• certifications, or authorizations specified for the assigned site.
• * Knowledge of security operations and procedures.
• * Knowledge of supervisory practices and procedures.
• * Ability to provide positive direction and motivate performance.
• * Understanding of a variety of security and safety devices and controls.
• * Ability to learn quickly and carry out instructions furnished in written,
• oral, or diagrammatic form.
• * Ability to track and maintain schedule assignments.
• * Ability to be an effective team member.
• * Ability to maintain professional composure when dealing with unusual
• circumstances.
• * Courteous telephone manner.
• * Ability to adapt to various sites and changes in post-procedure procedures.
• * Ability to adapt to changes in the external environment and organization.
• * Ability to write routine correspondence, including logs and reports.
• * Good organizational skills.
• * Strong customer service and results orientation.
• * Strong interpersonal skills, with the ability to interact effectively with
• clients at various social levels and across diverse cultures.

• WORKING CONDITIONS (Physical/Mental Demands)

• With or without reasonable accommodation, requires the physical and mental
• capacity to perform all essential functions. In addition to other demands, the

demands of the job include

• * Maintaining composure in dealing with authorities, executives, clients,
• staff, and the public, occasionally under conditions of urgency and in
• pressure situations.
• * May be exposed to stressful situations, such as challenging individuals who
• are in or approaching an unauthorized area.
• * Must undergo and meet company standards for background and reference checks,
• controlled substance testing, and behavioral selection survey, in addition to
• any mandatory licensing requirements and site-specific requirements.
• * Positively directing staff.
• * May be required to work overtime without advance notice.
• * Required ability to handle multiple tasks concurrently.
• * Keyboarding, basic computer usage, and operating controls.
• * Seeing, hearing, speaking, and writing clearly to communicate with employees
• and clients, observe and report incidents, and direct others.
• * Frequent sitting, standing, and walking, which may be required for long
• periods of time, and may involve climbing stairs and walking up inclines and
• on uneven terrain.
• * Occasional reaching with hands and arms, stooping, kneeling, crouching, and
• crawling.
• * Frequent lifting and/or moving up to 10 pounds, occasional lifting and/or
• moving up to 25 pounds, and additional lifting and/or moving ability as might
• be required for the assigned site.
• * Close vision, distance vision, and the ability to adjust focus.
• * May be required to use a vehicle for the performance of duties.
• * On occasion may be required to perform stressful and physical activity.
• * Normal vision or corrected by the use of glasses and/or contacts for normal
• reading and viewing abilities.
• * Depending upon the assignment may be exposed to inclement weather or be
• required to work in environments or under conditions that require the use of
• protective gear and devices and/or awareness of personal safety and safety of
• others.
• * May be exposed to or required to handle sensitive and confidential
• information.