Inbound Sales and Customer Support (Automotive)

Inbound Sales and Customer Support (Automotive)

Inbound Sales and Customer Support (Automotive)

Upwork

Upwork

Remoto

Hace 9 horas

Ninguna postulación

Sobre

About my Client K Auto has been a trusted name in the classic and muscle car world for over 60 years. We provide hard-to-find parts for American classics ranging from engine components to brake and suspension systems. What You Will Do Support the Sales and Customer Service teams by entering and processing orders, researching part specifications and availability, and answering customer questions via email and chat.gathering part details, specifications, and checking availability Respond to customer inquiries by email or online and help them track down parts for their classic cars Process and update orders accurately and in a timely manner Keep records organized in our CRM and inventory systems Research and source difficult-to-find parts when needed Identify process issues and suggest improvements as we continue to modernize Maintain accurate product data Report website or data issues to the appropriate teams Requirements Familiarity with American classic and muscle car parts from the 1930s to the 1980s You have general familiarity with how cars work and the various types of auto parts (for example, you know the difference between brake pads and brake rotors, or how spark plugs fit into an engine). Experience from any of these counts: working in a parts department, as a mechanic in a shop, working on your own cars, or any similar experience. Typing speed of 60+ WPM Strong organizational skills and attention to detail Excellent communication skills, both written and verbal Comfort using web-based tools such as CRMs, order systems, and product databases without step-by-step guidance Adaptable and ready to thrive in a fast-changing environment Preferred Qualifications Passion for cars, ideally as a hobbyist or restorer Experience in automotive parts customer service or sales Experience using modern software platforms such as Shopify or other web-based systems Knowledge of platforms such as Shopify, CRM systems, or inventory tools Why Work With Us Learn directly from experts in the classic car world who have decades of experience Join a supportive environment that values ideas and problem-solving Benefits include paid holidays, vacation, sick and personal time