Sobre

• Schulte Companies is seeking an energetic, experienced, and hands on Front Desk
• Supervisor to join our team! Schulte Companies is an organization whose success
• is rooted in its service culture. Our mission is to exude hospitality, be
• respectful and authentic, prioritize the needs of our internal and external
• stakeholders above our own, and continuously strive to make a positive impact in
• all we do. We are passionate hoteliers eager to add like-minded people to our
• rapidly growing team!

• What's in it for you? When you join Schulte Companies you'll be part of a team
• committed to an inclusive, employee-focused workplace that is invested in your
• development. We want you to feel engaged, empowered, and excited to grow with
• us. After all, we believe our greatest and most valuable asset is our people!
• Schulte Companies provides a rewarding, fun and flexible work environment,
• exciting perks, an atmosphere designed to encourage and promote career growth

within the company and a robust benefit package including, but not limited to

• Work Today, Get Paid today, with Daily Pay!

• Free Telemedicine and Virtual Mental Health care access for all Associates
• starting day one!

• Multiple Health Insurance and Life Insurance options

• 401k Plan + Company Match for eligible associates

• Paid Time Off

• Holiday Pay

• Pet Insurance

• Employee Assistance Program

• Schulte Savings Marketplace Discounts on event tickets, electronics, gym
• memberships + more!

• Our Company: Schulte Companies is a leading third-party management company with
• deep, multi-generational experience in all facets of the hospitality industry.
• We are a diverse team of innovative hoteliers and restauranteurs operating more
• than 200 locations across 38 states and 3 countries. Our portfolio includes a
• wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as
• many unique, independent, boutique and lifestyle properties and restaurants.

• JOB DUTIES AND RESPONSIBILITIES

• * Provide the highest quality of service to the guest at all times. Anticipate
• and exceed guest expectations.  
• * Assign specific duties to staff for efficient operation of department.  
• * Assist in training new associates and cross-training existing associates.  
• * Assist in interviewing and hiring new associates for the department.  
• * Promote teamwork and associate morale. Treat people with respect. Recognize
• associate successes.  
• * Have a thorough knowledge of emergency procedures and ensure staff responds
• appropriately in the event of an emergency. Assist Emergency Response Team as
• necessary. Know location and use of fire extinguishers.  
• * Monitors daily status of rooms, rates, discount rates and packages.  
• * Maintains current list of available rooms for walk situations.  
• * Coordinates blocking of rooms.  
• * Checks printed registration cards against information on arrival report and
• rectifies any discrepancies.  
• * Ensures prompt and courteous service to guests.  
• * Pre-registers guests according to standards.  
• * Completes and monitors employee schedule.  
• * Monitors VIP arrivals.  
• * Notify Maintenance Department of any maintenance issues.  
• * Keeps track of rooms to ensure accurate status and readiness for check-in.  
• * Hires, coaches and disciplines direct reports Interacts positively and
• professionally with guests to resolve issues.  
• * Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor
• Standards Act. Promote a harassment free work environment.  
• * Acts as Manager on Duty as required.  
• * Work nights, weekends, and holidays as necessary.  
• * Perform various other duties as assigned to meet business objectives  

• EDUCATION AND EXPERIENCE

• * In-depth knowledge of hotel Front Desk operations  
• * Basic math skills  
• * Ability to communicate effectively verbally and in writing  
• * Strong leadership skills  
• * Ability to exceed expectations of guests and team members  
• * Excellent time management skills  

• KNOWLEDGE, SKILLS AND ABILITIES

• * Ability to multi-task   
• * Team player   
• * Ability to exceed expectations of guests  

• *The hiring process may consist of a phone interview, manager(s) interview, drug
• screen, background check, reference checks, and potential employment assessment.
• This job description is only intended to provide a general description of the
• benefits and compensation applicable to this position. Paid Time Off (PTO) is
• available for eligible associates in accordance with the Company's Paid Time Off
• policy. This position is tipped eligible. Specific compensation and benefit
• details will be discussed during the interview process.