Sobre

As a Drain Cleaning Dispatcher, you play a vital role in the efficient operation of our drain cleaning services by providing exceptional administrative support. Your responsibilities include managing incoming calls, scheduling appointments, coordinating service requests, and ensuring effective communication between clients and the drain cleaning team. The ideal candidate possesses excellent organizational and communication skills, has a customer-centric mindset, and can handle a fast-paced work environment. Key Responsibilities: 1. Customer Interaction: • Answer and manage incoming calls from clients, addressing inquiries, and providing information about drain cleaning services. • Maintain a professional and friendly demeanor in all customer interactions. • Schedule appointments for drain cleaning services based on client preferences and technician availability. 2. Appointment Coordination: • Effectively manage the scheduling system to optimize technician routes and ensure timely service delivery. • Communicate with clients to confirm appointments and provide relevant information about the service process. • Coordinate emergency service requests promptly and efficiently. 3. Documentation and Data Entry: • Accurately enter customer information into the database, ensuring all details are up-to-date. • Maintain organized records of service appointments, client interactions, and any other relevant information. 4. Communication Liaison: • Act as a liaison between clients and the drain cleaning team, relaying messages, updates, and any additional information. • Collaborate with technicians to ensure they have all necessary details for each service appointment. 5. Billing and Invoicing: • Assist in the billing process by providing clients with relevant pricing information and ensuring accurate invoicing. • Collaborate with the finance department to resolve any billing-related inquiries from clients. 6. Problem Resolution: • Address client concerns or complaints with professionalism and work towards finding satisfactory solutions. • Escalate issues to the appropriate personnel when necessary. QUALIFICATIONS: • Proven experience in a dispatcher or customer service role. • Strong communication and interpersonal skills. • Proficient in using office software and scheduling systems. • Ability to multitask and prioritize in a fast-paced environment. • Detail-oriented and organized. • House call Proficient is preferred Working Conditions: This position is typically office-based, requiring extended periods of time at a computer and on the phone. The role may involve occasional weekend or evening work to accommodate service appointments and emergencies.