Sobre

About the Role One Park Financial is seeking a highly skilled Dialer Manager with deep experience in Amazon Connect (and ideally Five9) to oversee dialer operations, call flow optimization, and system performance across our high-volume contact center. This role is crucial for improving efficiency, accelerating speed-to-transfer, and maximizing lead conversion. Our pre-qualification team is currently receiving a high volume of leads, yet call transfers are taking up to 5 minutes, a critical bott…