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• Overview
• D365 F&O Support Analyst – Finance & Shared Services
• Location: Mexico (Shared Service Centre)Job Type: Staff or Contract (12 months+)
• Job Summary
• We are seeking a detail-oriented and proactive D365 F&O Support Analyst to join our Shared Service Centre in Mexico. This role focuses on supporting finance operations, ensuring smooth execution of month-end and year-end close cycles, and providing ongoing functional and technical support for business users. Experience in a manufacturing environment and understanding of purchase and sales order processes is highly desirable, as this position bridges finance and operations.
• Responsibilities
• Key Responsibilities
• Finance Support: Provide first and second-line support for D365 F&O Finance modules (GL, AP, AR, Fixed Assets, Tax, Intercompany).
• Month-End & Year-End Close: Assist finance teams during close cycles, ensuring accuracy, timeliness, and compliance.
• Cutover & Hypercare: Support cutover planning, execution, and post-deployment stabilization during system changes or rollouts.
• Shared Service Centre Operations: Manage high-volume finance transactions, ensuring standardization and adherence to global processes.
• Issue Resolution: Troubleshoot and resolve finance-related system issues, escalating when necessary.
• Process Documentation: Maintain clear documentation of finance processes, issues, and resolutions.
• User Training & Guidance: Deliver training and guidance to finance users on system functionality and best practices.
• Operational Link: Understand and support integration of purchase orders, sales orders, and inventory transactions into finance.
• Collaboration: Work closely with finance managers, controllers, auditors, and operational teams to ensure accurate financial postings.
• Cross-Functional Teamwork: Understand upstream/downstream impacts of process changes across departments.
• Change Management: Review and escalate process design changes, partnering with business leaders for improvements.
• Continuous Improvement: Identify opportunities to streamline finance processes and improve efficiency within the shared service centre.
• Qualifications
• Required Skills & Experience
• Proven experience supporting D365 F&O Finance modules, ideally within a shared service or multinational environment.
• 4–6 years of experience supporting D365 F&O with a strong finance focus.
• Strong knowledge of month-end and year-end close processes and reconciliations.
• Understanding of purchase order and sales order flows and their impact on finance.
• Experience in a manufacturing industry environment preferred.
• Strong analytical and problem-solving skills.
• Excellent communication skills, with ability to engage finance users and stakeholders effectively.
• Ability to work in a fast-paced, high-volume shared service centre environment.
• English and Spanish proficiency.
• Morgan Advanced Materials is an EEO/AA/M/W/D/V Employer
• Morgan Advanced Materials is a business rich in history and innovation. Founded in the UK in 1856, we have grown into a global organisation with 70 sites in 18 countries. Our model to serve our customers where they need us has led to a diversified product range using our unparalleled expertise in ceramic and carbon materials, which we exploit to solve difficult problems for our customers across a diverse range of markets.
• We are a purpose driven organisation. Our purpose is to use advanced materials to make the world more sustainable and to improve the quality of life. We deliver on that purpose through the products that we make, and the way that we make them.
• We help our customers push the limits of their processes and products to meet the demanding requirements they face, from higher process temperatures to higher product performance to increasing miniaturisation.
• Key Figures: Revenue £1,114.7m (2023), ~8,500 employees, manufacturing in 20+ countries, and a global customer portfolio. A UK PLC with head office located in Windsor, Berkshire UK. Listed on London Stock Exchange; Member of the FTSE 250 Index.
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