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Job Title: Customer Support Team Lead Location: Mexico City Company: Umbrella BPO & Client Companies Overview: As a Customer Support Team Lead at Umbrella BPO, you will be a pivotal part of our client support operations, ensuring exceptional service delivery and maintaining a positive customer experience. You’ll lead a team of customer support specialists, driving efficiency, quality, and continuous improvement. Key Responsibilities: Leadership and Support: Supervise and guide a team of custome…