Sobre

• Customer Success Manager – Enterprise Accounts
• Minitab is looking for a Customer Success Manager to serve as a strategic, post-sale partner for our enterprise customers. In this high-impact role, you’ll drive adoption, expand usage, strengthen retention, and ensure customers realize measurable business value through their Minitab solutions portfolio.
• If you thrive in a customer-facing SaaS environment, enjoy building strategic relationships, and want to influence outcomes at the enterprise level—this role is for you.
• What You’ll Do
• Act as a trusted advisor for a portfolio of enterprise customer
• Lead customers through the Customer Engagement Lifecycle (CEL)
• Conduct outcome-focused Business Reviews and build strategic success plans
• Demonstrate ROI and value realization to drive renewal and expansion
• Identify and mitigate account risks; build proactive retention strategies
• Partner closely with Sales on up-sell and cross-sell opportunities
• Support customer advocacy efforts—testimonials, case studies, references
• Collaborate with Product, Support, Engineering, and Services to represent the voice of the customer
• Contribute to internal best practices and customer success process improvements
• What You Bring
• Bachelor’s degree or equivalent work experience
• 3+ years in Customer Success, Account Management, or similar role in enterprise SaaS
• Experience managing high-touch, strategic customers—including executive-level stakeholders
• Strong presentation, communication, and relationship-building skills
• Ability to work independently, think strategically, and influence outcomes
• Willingness to travel to State College, other U.S. Minitab locations, and customer sites
• Who You Are
• ✔ Customer-obsessed
• ✔ Strategic thinker with strong business acumen
• ✔ Excellent collaborator across Sales, Product, Support, and Services
• ✔ Comfortable managing complexity and ambiguity
• ✔ Action-oriented, proactive, and energized by problem-solving
• Why Join Minitab?
• Support world-class enterprise organizations
• Direct impact on customer value and retention
• Collaborative culture with strong cross-functional support
• Opportunity to influence roadmap and customer success strategy
• Preferred location for this position is State College, PA or Chicago, IL.

Remote employment will be considered in the following states

• PA, FL, OH, TX, NC, MI, IL, NY, NJ, CT
• This position is ineligible for visa sponsorship.
• To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.
• Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.