Sobre

We are Daimler Financial Services Mexico, a branch of the Daimler Trucks group, and we offer financial solutions that adapt to the needs of our distributors, clients, and market. With over 25 years in Mexico, we have focused on building an excellent reputation of service; and to achieve that, we have relied on technological innovation, digital evolution, and a customer-oriented approach. We are committed to offering excellent financial services that give value to our trademarks, distributors, clients, collaborators, and all our community where we live and work. Customer Service Analyst Customer Service Analyst Objetivo del Puesto: Analizar los procesos del área para implementar mejores prácticas, desarrollar proyectos que ofrezcan soluciones con un mejor impacto operativo. Coordinar de manera paralela con la Región EU iniciativas que sirvan en la mejora constante de procesos y herramienta telefónica FIVE9. Tareas Principales: Análisis de los procesos y resultados del área y recomendación de acciones a cumplir para mejorar las metas establecidas por la empresa. Responsable de la herramienta telefónica FIVE 9. Comunicación con la Región. Asistencia a conferencias telefónicas. Levantar tickets para solicitud de acceso de nuevos usuarios, reporte de incidencias y todo lo relacionado con las líneas telefónicas. Seguimiento e implementación de proyectos locales y regionales enfocados en digitalización. IVR, Site de clientes, Self Services, Outlook, Timer, ProleaseNet Análisis de productividad del equipo Backup Call Center. Envío de reportes y métricas establecidas como objetivos para la agencia externa. Procesar peticiones de los clientes a través de sistema Timer, elaborar solicitudes de cambios, internas y documentos valor. Perfil del Puesto: Escolaridad Lic en Administración de Empresas, Finanzas, Contabilidad o afin. Idioma (s) Inglés avanzado. Experiencia laboral Relacionada con Servicio a clientes, capacidad de análisis y seguimiento de proyectos. Conocimientos técnicos necesarios Microsoft Office Excel avanzado Conocimiento de herramientas digitales. Habilidades técnicas: Facilidad de palabra/buena comunicación Solución y manejo de conflictos Conocimiento básico de productos financieros. Diversity allows us to employ people with different experiences, abilities and points of view, and that is what enhances our culture and brings us to the forefront among the top global companies. At Daimler Financial Services, we value the diversity between our employees. In order to enrich the culture, acknowledges the importance of including people with different points of view and lifestyles into our company. When we select our talent, we focus on abilities; we do not discriminate based on ethnicity, nationality, gender, race, age, disability, social condition, health, religion, immigrant status, opinions, sexual orientation, gender identity or gender expression, marital status, university or appearance. Diversity allows us to employ people with different experiences, abilities and points of view, and that is what enhances our culture and brings us to the forefront among the top global companies. At Daimler Financial Services, we value the diversity between our employees. In order to enrich the culture, acknowledges the importance of including people with different points of view and lifestyles into our company. When we select our talent, we focus on abilities; we do not discriminate based on ethnicity, nationality, gender, race, age, disability, social condition, health, religion, immigrant status, opinions, sexual orientation, gender identity or gender expression, marital status, university or appearance. Additional Information SHAPE YOUR FUTURE. CHANGE THE WORLD. Are you ready to join the inspired people who are helping shape the future of commercial vehicle manufacturing? Our employees enjoy lucrative benefits, competitive salaries and the opportunity to work in jobs across many functions—mechanical engineering and electrical engineering, accounting, sales & marketing, IT and more—both within our company and in our offices around the world.