Sobre

• Performs and leads warranty claim and failure mode investigation and analysis for Transformers; resolves warranty issues and promptly responds to customer concerns and requirements. Coordinate efforts to resolve customer complaints, quality alerts, and/or external quality escapes, including root cause analysis and CAPA related to these, as well as ensure their effectiveness. Update customers in a timely manner regarding the status of quality issues, replacement orders, or any other requests to ensure customer satisfaction. Resolve issue(s) according to the warranty procedures and policies between service, the product line management and general sales force. Lead systematic root-cause analysis of customer complaints with Value Stream team, as well as corrective action implementation within 60 days. Facilitate the return of defective products for analysis and work with the production team to implement corrective actions. Authorize warranty claims, assign RMA return suffixes, and work with Customer Service to generate replacement orders for RE claims. Ensure the evaluation, reconciliation, and closure of warranty/customer complaints daily. Lead Value Stream towards the preparation of customer audits, as well as collecting all information that is required as evidence of customer requirements' compliance. Lead cross-functional teams in the development of product improvement plans based on customer feedback and quality data analysis. Prepare and update all necessary quality reports as required by customers. Analyze data to identify key contributors of Warranty CONC and DPPMs to achieve improvement towards target achievement. Review and approve quality-related documents, such as inspection plans, test methods, and quality specifications, to ensure compliance with customer requirements. Keeps constant communication between Product Line, Sales, Customer Service, and Production to monitor and follow-up on warranty replacements for Transformers Value Stream. Supports and proposes cost out initiatives impacting the overall business. Supervise Warranty Technician as required by providing coaching and development as required to ensure continuous improvement objectives are achieved resulting in improved process and product quality. Works with Senior Quality Analyst to establish control methods as part of the corrective action closure. Bachelor's degree in engineering or related program from an accredited university. Three years of experience in a quality role within a manufacturing environment Bilingual (Spanish/English) Core Tools certified. Competency in Microsoft Office platform (i.e. Excel, PowerPoint, Word, Outlook). Problem Solving expertise: 8D, 5 why, Ishikawa, Six Sigma, Lean Tools, Statistical Analysis. Ability to travel up to 20% of time.