Sobre

• Business Support Specialist-RioPro 

• The Opportunity: 

• Rio Grande is seeking a detail-oriented and organized Sales Admin to support our sales operations, customer service functions, and event coordination. This role is crucial in maintaining accurate CRM data, processing sales orders, managing inbox and processing customer service intakes. If you thrive in a fast-paced environment and have strong administrative and customer service skills, we encourage you to apply. 

• What You’ll Need: 

• Administrative Support  

• * Process sales purchase orders (POs) and ensure accurate data entry and tracking.
• * Manage and monitor RioPro inbox and maintain 1 day SLA

* Resolving non-sales-related customer service issues, including

• * Package delays and estimated arrival times (ETAs)
• * Returns (non-replacement)
• * Special order statuses and repairs (when agents are unavailable)
• * Manage the RioPro calendar, ensuring optimal scheduling for time off, tradeshow attendance, and training sessions.
• * Maintain accurate customer records, and other agreements in HubSpot for the RioPro Group.
• * Distribute and manage lead accounts for tracking and follow-up.
• * Build relationships with RioPro agents and customers to understand their business needs.
• * Assist on phones when needed

• What You’ll Do: 

• Education & Experience: 

• * 2-5 years of experience in sales administration, customer service, or related fields.
• * Experience with CRM systems (HubSpot, Salesforce, or similar).

• Key Competencies: 

• * Administrative & Organizational Skills: Strong ability to manage scheduling, sales data, and documentation.
• * Sales Support & Operations: Experience in order processing, proposal assistance, and sales tracking.
• * Customer Service & Communication: Excellent verbal and written communication skills to handle customer inquiries and internal coordination.
• * Analytical & Problem-Solving: Ability to analyze sales data and improve processes.
• * Technology Proficiency: Working knowledge of Microsoft Office, SAP, and HubSpot CRM.
• * Customization Service Knowledge: Familiarity with Rio Grande’s customization service processes and order entry.

• Performance Metrics & Success Measures: 

• * Accuracy in CRM data entry and document storage.
• * Effective coordination of customer visits and tours.
• * Proper scheduling to avoid conflicts in RioPro calendar operations.
• * Timeliness in responding to customer inquiries and processing orders.
• * Efficient management of customization services with minimal service roadblocks.

• Work Environment & Benefits: 

• * Work Hours: Monday–Friday, 8 AM – 5 PM.

• * Training: 2-3 weeks of paid training covering system processes, product knowledge, and company culture.
• * Compensation & Incentives: Performance-based merits and bonuses, particularly for tradeshow participation.
• * Rio Grande has a metal-free policy in it's operations areas.

• The successful candidate will enjoy a rewarding, challenging, and principled work environment. 

Diversity, Equity, Inclusion and Belonging

• Guided by our core values, Rio Grande is committed to treating all people with dignity and respect. We are an equal-opportunity employer with a zero-tolerance policy for harassment or discrimination of any kind. As an advocate for equity and equality, we hire, train, and promote qualified people of all backgrounds. We consider employment candidates without regard to race, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other underrepresented class. We value our associates and have won the yearly Healthiest Places to Work and Family Friendly Business awards on multiple occasions.

The Reward

 Rio Grande provides a generous benefit package for full-time (30+ hours a week) associates that includes

• * Medical plan with low premium rates and no high deductible (includes dental and vision) and telemedicine
• * 401(k) matching program
• * Paid time-off benefits, plus an additional seven paid holidays
• * Paid life insurance and optional additional life insurance
• * Long-term and short-term disability
• * Flexible spending account
• * Pet insurance
• * Tuition reimbursement
• * On-site gym and company wellness program
• * Bereavement leave
• * Employee discounts at Rio Grande
• * Local and national discounts on various travel and entertainment
• * Competitive compensation, including an opportunity to share in the profits

• Our associates strive for joint accountability. We work together for the success of our stakeholders, and we provide a thoughtful, fun, and creative environment to support them. We encourage professional and personal development through a variety of training opportunities and a focus on promoting from within.

The Company

• Established in 1944, Rio Grande, a Berkshire-Hathaway manufacturer/distributor, has thousands of valued customers around the world. We are a principle-based company with a highly evolved team-based environment. We can show you how a profoundly effective organization lives these values every day. You can find our guiding principles, The 3 R’s, Respect, Responsibility and Results, on our website as well as information about our community support and how we protect the environment.

• Within our 186,000 sq. ft., solar-powered facility, with covered parking, Rio Grande has sales, marketing, supply chain, IT and administrative offices, a climate-controlled distribution center with more than 40,000 items, and a comprehensive, well-equipped manufacturing operation. Manufactured products include jewelry-making equipment (from basic tools to highly sophisticated induction casting machines) and jewelry components—both die-struck and cast. Capabilities include CAD/CAM, casting, stamp and form, metal finishing, CNC machining, manual milling, tool & die and electronics/mechanical assembly.