Sobre

We are a busy law firm looking for a Bilingual Intake Specialist (English/Spanish) to manage new client inquiries and schedule consultations. You will be the first point of contact for potential clients, ensuring they feel welcomed, heard, and guided into the consultation process. Your role will focus on fast response times, clear communication, and organized follow-up. You will work directly in Gmail, Lawmatics (CRM), and OpenPhone to track leads and ensure no opportunity slips through the cracks. Responsibilities: Respond quickly to new leads via phone, email, and SMS (goal: within minutes). Make outbound calls to follow up with missed calls or form submissions. Schedule attorney consultations and send confirmations. Run a structured follow-up system (multiple touches over 1–2 weeks). Document all communications and lead status updates in Lawmatics. Use OpenPhone for calls/texts and summarize key client information. Maintain professionalism and firm boundaries (no legal advice). Requirements: Fluent in English and Spanish (both spoken and written). Strong communication and customer service skills. Comfortable with technology — Gmail, CRMs (Lawmatics experience a plus), and VoIP calling systems like OpenPhone. Reliable internet and quiet workspace. Prior intake, call center, or law firm experience preferred (but not required if you’re a fast learner). What We Offer: Remote, long-term role with consistent hours. Training on all firm tools and scripts. Supportive team environment. Competitive hourly rate with growth potential. To Apply: Please send: A short introduction about your experience. A 1-minute audio or video recording in English and Spanish. Your weekly availability (hours and preferred schedule).