VIATEQ is seeking a thoughtful and collaborative AI Product Designer to help design intuitive, impactful AI-powered solutions using platforms like Cresta and Kore.ai. You’ll work closely with cross-functional teams and enterprise clients to shape user journeys, optimize conversational flows, and ensure our AI solutions deliver real value. This role is ideal for designers who enjoy working at the intersection of UX, AI technology, and business outcomes, translating complex problems into elegant, human-centered interfaces and workflows.

• Design AI-powered user experiences using low-code/no-code platforms like Cresta and Kore.ai.
• Partner with clients, product managers, and engineers to understand user needs and business goals.
• Create wireframes, conversation flows, mockups, and prototypes that bring intelligent workflows to life.
• Design and optimize chatbot and voicebot experiences, including intents, dialog trees, tone, and escalation paths.
• Translate business processes into usable, streamlined digital interactions.
• Collaborate in platform configurations (e.g., Cresta’s Behaviors, Kore.ai’s Bot Builder) to ensure design intent is implemented correctly.
• Continuously test and improve AI experiences based on user feedback and analytics.

• Experience designing for AI-driven products, with tools like Cresta and Kore.ai
• Strong UX/UI fundamentals and the ability to apply them in dynamic, multi-modal experiences
• Familiarity with conversational design principles, including dialog mapping, tone of voice, and accessibility
• Ability to collaborate cross-functionally in client-facing or consulting environments
• Comfort working within the constraints of no-code/low-code platforms
• Experience in sales, pre-sales, and/or demo configuration (a plus, not required)
• Any Kore.ai certifications (a plus, not required)

$70,000-170,000. This represents the compensation range for this position based on experience, location, and other factors. Your recruiter can provide further details.

About VIATEQ:

VIATEQ is a proactive provider of collaborative solutions for federal government agencies. Our collaborative service framework and flexibility allow employees, customers, and business partners to work together successfully anywhere, anytime. VIATEQ’s service areas also allow government agencies to respond to competitive pressures and achieve new performance levels. 

VIATEQ offers competitive compensation and a strong benefits package, including comprehensive healthcare, 401(k), paid time off, flexible spending accounts, professional development reimbursement, and other benefits for you and your family. 

Equal Opportunity Statement:

VIATEQ provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination, harassment, and retaliation in accordance with applicable federal, state, and local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.